Welcome to Mend and Bloom Return & Refund policies

At Mend & Bloom, every doll, story, and playscape is thoughtfully created to encourage

comfort, imagination, and meaningful connection. Because many of our products are

handmade, each piece carries its own unique character.

If you are not completely satisfied with your purchase, you may request a return within 14

days of delivery.

ELIGIBLE RETURNS

Returned items must be:

• Unused and in original condition

• Free from odors, stains, pet hair, or damage

• Returned in original packaging whenever possible

WHAT IS CONSIDERED DAMAGE?

Damage may include:

• Torn fabric or seams

• Holes not present when the item was shipped

• Detached limbs, yarn hair, handles, or sewn components

• Broken closures or functional parts

• Significant stains or discoloration

• Missing pieces from a set or playscape

• Shipping damage that affects the appearance or use of the item

WHAT IS NOT CONSIDERED DAMAGE?

Because our products are handcrafted, the following are not considered defects:

• Minor variations in fabric placement

• Small differences in embroidery details

• Natural variations in yarn texture or hair placement

• Slight color differences caused by photography or screen settings

• The unique characteristics that make handmade items one of a kind

• Normal wear resulting from use

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Custom or personalized products

• Digital products and downloadable content

• Audio story access once activated

• Gift cards

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please get in touch with us within 7 days of delivery and

include photographs of the item and packaging. We will gladly work with you to make it

right.

REFUNDS

Refunds will be issued to the original payment method after the returned item has been

received and inspected.

Original shipping charges are non-refundable.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged or an

error occurred on our part.

QUESTIONS

If you have questions about a return, please get in touch with us through our Contact page. We are

always happy to help.